Need Help Brainstorming Messages for Your Print on Demand Business?

I've got you! This 12 page PDF covers the following topics:

BEFORE SHIPMENT QUESTIONS:
Customer is Unsure of Size
Item is Out of Stock
Color or Size is Out of Stock
Wrong Address
Customer Placed Order by Accident

AFTER SHIPMENT QUESTIONS:
Only Part of an Order Arrived
Item Arrived Damaged
Customer Doesn’t Love the Color
Size Complaints
Responding To a Negative Review

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We get it! Learning to navigate customer service is hard. These sample messages are meant to help new business owners (specifically print on demand sellers) as they learn to respond to customer concerns.

Please Note: These sample messages are meant as helpful guidelines, not hard rules. While copy and pasting can be done on many of the forms, know that each situation is unique and not every message is appropriate for every circumstance. Think of these sample messages as a starting point as you learn the ways you'd like to navigate customer service!

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INCLUDED IN THE PDF:

Each page of this PDF feature at least three sample form responses. The first is a generic message addressing a specific issue. The second and third messages are messages created for responses that may come from the customer's response to the first issue.

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The copyright for this PDF document is held by Opal and June. Due to this, redistribution and re-selling of this PDF is not allowed. As a digital download, all sales are final.