First Time Renting? Read This!
We've got you! We ship all our items through USPS. For returns, there'll be a return shipping sticker in your box. All you have to do is slap the shipping label on top of the original and drop it off at the Post Office. Products must be dropped off by noon the day after your rental period ends. After you drop the products off, shoot us an email to let us know it is on the way!
We charge $15 a day up to 14 days if products are not returned in a timely manner. If a product is not returned within 14 days, the full product value + a $50 restocking fee will be charged to your credit card.
An order can be cancelled and refunded in full within 48 hours of an order being placed. If an order is cancelled after this 48 hour window, orders may be cancelled and a store credit of equal value will be given for future rentals. Due to shipping, orders may not be cancelled within one week of the rental start date.
We understand that dirt and small blemishes will happen during the course of rentals. However, if substantial damage is done to a dress or rental product, the full product value + a $50 restocking fee will be charged to your card. If the dress is damaged but repairable, a cleaning or repair fee will be charged based on the amount of damage. We hope that you will treat the dresses - and products! - like you borrowed them from a friend or sister!
Unless otherwise noted in the listing, please don't use safety pins on the dresses, shoot the dresses in water or any other extreme conditions (mudslides, active volcanoes, zombie apocalypses). We want to keep the dresses in the best possible condition for future rentals and we need your help in doing that!
We are so excited to see what you create!